Resources

Review of data that highlights the importance of Service, why customers defect, and what actions service managers, directors, and fixed ops directors can take to minimize the loss–which leads to a pro...

The bridge from Service to Sales has been under construction for quite some time, but has never been as important as it is today. Decreased inventory, supply chain issues, and higher prices have consu...

After-hours leads matter. Customers are submitting leads, chatting, or texting when it is most convenient for them, and you are paying the same amount of money to attract and retain these customers, r...