Outbound Contact Center

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By Kayman Direct

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Description

Specifications

Testimonial

Proactive Customer Content

Special Promotion Follow-up: Engage customers with exclusive offers and promotions.
First Visit Calls: Welcome new customers, address declined services, manage recalls, and confirm appointments.
First Call Response for Inbound Leads: Promptly respond to new inquiries and leads.
Personalized Celebrations: Show you care with happy birthday or purchase anniversary calls.

When it comes to outsourcing a BDC, you have plenty of vendors to choose from. Kayman Direct wants to be more than a vendor and much more than a call center for you! A partner that understands the challenges that you face every day, as well as the changing business markets! Boost customer satisfaction and retention with our comprehensive outbound contact solutions. We will reach out to your customers with a proactive approach encouraging customers to come in or back with a 100% customizable outbound campaign.

Available as an option on all packages is a list review.
To preserve customer lists and ensure an effective outreach, each list will be reviewed, making sure of relevance and accuracy on each outbound attempt.

List Review

Duplicate Contacts
DNC
Recent Service Performed
Recent customer contact
Qualification for complimentary or special offer services
Open recalls
Decline services
Appropriate call cadences are executed
Combining services and reminder calls

Pricing varies due to list generation and provided information.

Pricing

Testimonials

We have been Kayman users for many years. I highly recommend them. They are always willing to reevaluate what’s working or not working and make changes where needed. They’ve been more than willing to physically come out to the store (a fairly good distance from Greeley). Anytime we have new people they will train them to work better within the support they provide. They honestly feel like “partners” in our service business – which is an overused cliché, but in this case feel correct to say. I also like that they are good listeners when we want to try something new. They will get on board and help with whatever the focus is. Lastly, and importantly as well – we have been dealing with many of the same people for years – so unlike other vendors of this type – their turnover is low, and we are able to build long-term relationships. Again – they are great vendor for us.

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