Service BDC
Needs in the Customer Life Cycle
To build lasting customer relationships, dealerships must identify key touchpoints that deliver value: from initial purchase to post-sale service. By establishing clear processes that support satisfaction and trust, you’ll drive retention and loyalty. Learn how the retention life cycle keeps customers engaged and coming back.
Drive Revenue with ** Targeted ** Campaign Calls
Reactivating dormant customers is key to achieving an 86% maintenance retention score. From initial service visits to ongoing promotions, strategic outbound calls help reconnect with segments of your customer base that have gone quiet. This proactive approach fuels revenue growth and long-term loyalty.
Steps to Improve and Enhance Service Experience
Unlocking dealership success starts with evaluating your scheduling process and aligning it with revenue-driven campaigns. We reveal strategies to earn consumer trust and keep your team engaged, because the right systems don’t just improve performance, they define it. Mastering these procedures is essential for long-term growth.
Elevate Your Dealership's Service Experience with Service BDC™
Service BDC also includes Brooke.ai (our proprietary AI service solution) and live onshore agents to assist your inbound service customers. They can choose to set an appointment or ask a service-related question with Brooke.ai, or our live agents can assist. Whichever path the customer decides, you will never miss a service customer call again.
- We Handle Inbound Service Calls & Alerts: Our team manages your inbound service calls and connected car alerts, ensuring every customer query is addressed promptly and professionally.
- We Empower Your Service Advisors: While we take care of calls and alerts, your advisors can focus on what they do best – delivering stellar customer service and enhancing the customer experience.
- We Boost Customer Satisfaction: Our dedicated approach to handling service calls and alerts not only improves customer satisfaction but also drives revenue growth for your dealership.
Pricing
