From Guesswork to Greatness: Measure Your BDC

Transform your BDC from good to great by moving away from guesswork and embracing metrics. Accurate measurement can reveal hidden opportunities and drive significant improvements. This approach is backed by a comprehensive study of 25 million calls.

Key Takeaways:

• Establishing benchmarks 
• Staffing BDC for best performance 
• What is a good drop rate? 
• How to schedule more outbound appointments 
• Why blended calling is better

Hosted by:
Scott Davis, President, Volie