Outbound Contact Center

Proactive Customer Content

• Special Promotion Follow-up: Engage customers with exclusive offers and promotions.
• First Visit Calls: Welcome new customers, address declined services, manage recalls, and confirm appointments.
• First Call Response for Inbound Leads: Promptly respond to new inquiries and leads.
• Personalized Celebrations: Show you care with happy birthday or purchase anniversary calls.

When it comes to outsourcing a BDC, you have plenty of vendors to choose from. Kayman Direct wants to be more than a vendor and much more than a call center for you! A partner that understands the challenges that you face every day, as well as the changing business markets! Boost customer satisfaction and retention with our comprehensive outbound contact solutions. We will reach out to your customers with a proactive approach encouraging customers to come in or back with a 100% customizable outbound campaign.

Available as an option on all packages is a list review.
To preserve customer lists and ensure an effective outreach, each list will be reviewed, making sure of relevance and accuracy on each outbound attempt.

List Review

• Duplicate Contacts
• DNC
• Recent Service Performed
• Recent customer contact
• Qualification for complimentary or special offer services
• Open recalls
• Decline services
• Appropriate call cadences are executed
• Combining services and reminder calls

Pricing varies due to list generation and provided information.