First Quality Response

35

Customer Service Response

First Quality Response

By Better Car People

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Needs in the Customer Life Cycle

To build lasting customer relationships, dealerships must identify key touchpoints that deliver value: from initial purchase to post-sale service. By establishing clear processes that support satisfaction and trust, you’ll drive retention and loyalty. Learn how the retention life cycle keeps customers engaged and coming back.

Drive Revenue with Targeted Campaign Calls

Reactivating dormant customers is key to achieving an 86% maintenance retention score. From initial service visits to ongoing promotions, strategic outbound calls help reconnect with segments of your customer base that have gone quiet. This proactive approach fuels revenue growth and long-term loyalty.

First Quality Response

Overnight BDC provides dealers with a way to engage with their leads after hours or 24/7. Our tech-enabled solution utilizes both live on-shore agents and intelligent technology to help engage customers regardless of when they reach out to you.

Contact your after-hour leads quickly with a live BDC consisting of a Collaborative Intelligence Platform (onshore agents with AI). Real people answering real questions and modified by lead type and source.

Creates dynamic customized responses for each incoming lead that conforms to Ford or Lincoln brand standards in the name of your dealership.
Available 24 hours/7 days a week/365 days a year
Integrate live inventory and video
No contracts

Specifications

There are no specifications for this product.

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